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Discover more about our policies
Return Eligibility
We accept returns for eligible items within **14 calendar days** of the delivery date for orders placed directly through our website.
To qualify for a return, your item must:
- Be unused and unworn.
- Be in its original condition.
- Include all original tags attached.
- Be returned with the original packaging.
- Be free of stains, odors, pet hair, makeup, perfume, or any other signs of use.
Items that do not meet these requirements may be refused and returned to the customer.
Return Authorization
Before sending your return, you must submit a return request through our Customer Support team or our Returns Portal.
Returns sent without prior authorization may not be accepted.
Once your request has been reviewed and approved, you’ll receive return instructions.
Store Credit
Eligible returns are issued as **Sedena Store Credit**.
Store credit is provided as a digital gift card that can be used toward any future purchase on our website.
Store credit:
- Never expires.
- Can be used on multiple purchases until the balance is exhausted.
- Cannot be redeemed for cash.
We do not issue refunds to the original payment method for standard returns.
Return Shipping
Customers are responsible for the cost of return shipping.
We recommend using a shipping service that provides tracking, as Sedena is not responsible for returns lost or damaged during transit.
Original shipping charges are non-refundable.
Non-Returnable Items
The following items are not eligible for return:
- Gift Cards
- Final Sale products
- Promotional gifts or Gifts with Purchase
- Products purchased at a discount of **30% or greater**
- Personalized or customized products
- Products purchased through Amazon, TikTok Shop, retail partners, or any third-party marketplace
If you purchased your item from another retailer or marketplace, please contact that seller directly regarding their return policy.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within **7 days of delivery**.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the product and packaging
Our team will review your claim and provide an appropriate resolution, which may include a replacement, store credit, or another solution at our discretion.
Exchanges
We do not offer direct exchanges.
If you’d like a different item or color, simply return your eligible product for Store Credit and place a new order.
Return Processing
Once your return has been received and inspected, we’ll notify you by email regarding its approval.
Approved returns are typically processed within **5–10 business days** after receipt.
Store Credit will be issued electronically once processing has been completed.
Refused Returns
Sedena reserves the right to deny returns that:
- Show signs of wear or use.
- Are missing original tags or packaging.
- Are returned outside the eligible return period.
- Do not comply with this policy.
If a return is refused, the item may be shipped back to the customer at the customer’s expense.
Lost Packages
Sedena is not responsible for returned packages lost in transit.
We recommend retaining your shipping receipt and tracking number until your return has been processed.
Customer Care Service
Returns & Exchanges
We want you to love your Sedena bag. If it's not a perfect match, our reverse logistics return workflow ensures a seamless transition.
Our Policy Guidelines
14-Day Window: Initiated within 14 days of arrival delivery.
Pristine Condition: Merchandise must be unused and inside original dust bag.
Free Exchanges: Reverse label waybills are provided for regional exchanges.
Note: orders completed directly through TikTok Shop, Instagram, or Facebook Checkout follow a 30-day return window in compliance with respective platform policy guidelines.
Start a Return or Exchange
Easy Returns, Stress-Free Shopping
We want you to feel completely in love with every Sedena piece you carry. If your new bag or accessory isn't a perfect match for your daily ecosystem, our customer care team is here to ensure a seamless transition.
Returning an item to Sedena is seamless and straightforward.
How to Start a Return
Step 1 — Request Your Return Authorization
Initiate your request by contacting our Client Support team at customercare@sedena.co.
Step 2 — Package and Ship Your Return
Securely place the item inside its original editorial packaging (including the protective dust bag) along with your original packing slip or order invoice.
Step 3 — Receive Your Store Credit
Once your item is received and undergoes quality inspection at our warehouse, your store credit will be dispatched directly to your email in the form of a digital Sedena Gift Voucher.
To qualify for a valid return, merchandise must strictly adhere to the following guidelines:
Return Eligibility
✔ Be initiated within 14 days of delivery.
✔ Be pristine, unused, unwashed, and in original condition.
✔ Retain all original hardware protectors, tags, and dust bag packaging.
✔ Be completely free of stains, scents, or surface markings.
To maintain quality standards, the following items are non-refundable and non-exchangeable:
Final Sale & Non-Returnable Items
✗ Items explicitly marked as FINAL SALE.
✗ Items showing signs of wear, usage, washing, or post-delivery damage.
✗ Items returned missing original tags or protective hardware coverings.
If your Sedena piece arrives with a defect or an incorrect item was dispatched, please notify us immediately so our team can resolve it.