We accept returns for eligible items within **14 calendar days** of the delivery date for orders placed directly through our website.

To qualify for a return, your item must:

- Be unused and unworn.
- Be in its original condition.
- Include all original tags attached.
- Be returned with the original packaging.
- Be free of stains, odors, pet hair, makeup, perfume, or any other signs of use.

Items that do not meet these requirements may be refused and returned to the customer.

Before sending your return, you must submit a return request through our Customer Support team or our Returns Portal.

Returns sent without prior authorization may not be accepted.

Once your request has been reviewed and approved, you’ll receive return instructions.

Eligible returns are issued as **Sedena Store Credit**.

Store credit is provided as a digital gift card that can be used toward any future purchase on our website.

Store credit:

- Never expires.
- Can be used on multiple purchases until the balance is exhausted.
- Cannot be redeemed for cash.

We do not issue refunds to the original payment method for standard returns.

Customers are responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking, as Sedena is not responsible for returns lost or damaged during transit.

Original shipping charges are non-refundable.

The following items are not eligible for return:

- Gift Cards
- Final Sale products
- Promotional gifts or Gifts with Purchase
- Products purchased at a discount of **30% or greater**
- Personalized or customized products
- Products purchased through Amazon, TikTok Shop, retail partners, or any third-party marketplace

If you purchased your item from another retailer or marketplace, please contact that seller directly regarding their return policy.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within **7 days of delivery**.

Please include:

- Your order number
- A description of the issue
- Clear photographs showing the product and packaging

Our team will review your claim and provide an appropriate resolution, which may include a replacement, store credit, or another solution at our discretion.

We do not offer direct exchanges.

If you’d like a different item or color, simply return your eligible product for Store Credit and place a new order.

Once your return has been received and inspected, we’ll notify you by email regarding its approval.

Approved returns are typically processed within **5–10 business days** after receipt.

Store Credit will be issued electronically once processing has been completed.

Sedena reserves the right to deny returns that:

- Show signs of wear or use.
- Are missing original tags or packaging.
- Are returned outside the eligible return period.
- Do not comply with this policy.

If a return is refused, the item may be shipped back to the customer at the customer’s expense.

Sedena is not responsible for returned packages lost in transit.

We recommend retaining your shipping receipt and tracking number until your return has been processed.