• Our average standard shipping is $9.95 for orders under $95. The $9.95 shipping option has an estimated arrival time of 4–6 business days.

• You receive FREE shipping on any order over $95.

Standard Flat-Rate Shipping:

• $9.95 (Complimentary on orders over $95)
• Packed and shipped within 2–3 business days
• Estimated arrival within 4–6 business days

Expedited Flat-Rate Shipping:

• $22.95
• Packed and shipped within 1 business day
• Estimated arrival within 3–4 business days

FedEx Express Shipping:

• Shipping times vary based on the specific delivery option selected at checkout.
• Overnight Orders: Must be placed by 11:00 AM MDT to be processed, shipped, and delivered on the next business day.

Note: Orders placed on Friday will be shipped the following business day, as FedEx does not deliver on Saturday and Sunday.

Yes, we do! You can safeguard your parcel against transit issues by adding Shipping Protection at checkout for $1.98.

Sedena is not responsible for lost or stolen packages; however, if your parcel is lost, stolen, or damaged during transit and shipping protection was purchased, please contact our Client Support team at customercare@sedena.co to arrange a replacement.

Replacement claims and dispatches will be arranged 10 business days after confirmation of delivery, as mis-deliveries frequently resolve themselves within this window.

Please carefully double-check your shipping address prior to completing your purchase. Due to our automated fulfillment pipeline, we are unable to edit or update your shipping address after an order has been placed.

We currently ship exclusively within the United States and to Canada.

• All clients receive an automated order confirmation email immediately following purchase placement, as well as multiple shipping update emails. These notifications are sent automatically to the email address provided at checkout whenever your package reaches specific logistics milestones (such as "Shipped" or "Delivered" status). Each shipping email includes a direct tracking link.

• If you have checked your spam or junk folders and believe you have not received these emails, please reach out to us at customercare@sedena.co so our team can update your email address and resend your tracking metrics.

• You can also track your order by the ID provided on purchase.

Please note: Most orders require 2–3 business days to process and, once dispatched, take an average of 4–8 business days to arrive after being picked up by the courier.

You will receive an automated delivery notification email as soon as the courier scans your package as delivered.

If you receive a delivery confirmation but cannot locate your items, please do not panic! Couriers occasionally scan packages as "Delivered" while the delivery vehicle is still en route. We recommend waiting 10 days for the parcel to arrive after being marked as delivered, as most delivery discrepancies resolve within this timeframe.

1. Unattended Delivery Attempt: The courier attempted delivery but could not leave the package in a secure location. They will either provide instructions for pickup or attempt redelivery on the following business day.

2. Neighbor Delivery: Your parcel may have been left with a neighbor or adjacent unit by accident. Please check nearby locations.

3. Porch Theft: Your package may have been stolen after delivery. While Sedena is not responsible for stolen parcels, we want to support you in every way possible—please reach out to us if you suspect theft.